We strive to ensure you are completely satisfied with your purchase. If you need to return an item, please follow these steps to ensure a smooth process: To make sure your item is returnable, please check our website's return policy before starting the return process. The things must be in their original condition, unused, and with all original tags and packaging. Returns must normally be started within 7 days after receiving. Pack everything, including any accessories, manuals, and documentation, carefully inside the original packing. Place the parcel in any approved courier service. For your records, be sure to retain a copy of the mailing receipt. We will look into the returned item and handle the return as soon as we get it. It usually takes three to seven days for your original payment method to be credited with your refund. As soon as your return has been processed, you will receive an email from us. Please follow the same process and include in your return request that you would like an exchange if you would like to swap an item. In order to schedule the exchange, we will get in touch with you as soon as the desired item becomes available.

1. To make sure your item is qualified for an exchange, please review our exchange policy. Exchanges are normally accepted between three and seven days after the original purchase date as long as the item is undamaged, in original shape, and includes all original tags and packing. 2. Please give our customer care department a whatsapp chat at 0124185356 or send an email to paxphyto@gmail.com to begin an exchange. Give the information of the new item you would like to receive together with your order number and the item you would like to exchange. 3. We will ship out the replacement item as soon as we get the returned item and inspect its condition. The moment your transaction is on its way, we will provide you with a tracking number. 4. We will get in touch with you to determine the best course of action, which may include a refund or store credit based on your preferences, if the desired item is not available for exchange.

Please give our staff three to seven business days to look into and handle the return after we get the returned item. We will start processing your return and issue a refund to the original payment method as soon as it is accepted. The refund may take an extra two business days to appear in your account, depending on your bank or credit card. When your refund has been processed, we will notify you via email so you may schedule a time to check your account. We will get in touch with you to set up a different refund option depending on your preferences if the original payment method is no longer accessible.

We regret any inconvenience that may have resulted from receiving a defective or mismatched item. Please do these actions to quickly resolve the problem. As soon as you realize the item is broken or inaccurate, get in touch with us within 48 hours of receiving your order. You can reach us by whatsapp chat at 0124185356 or by email at paxphyto@gmail.com Add a clear photo of the damage or the wrong item you received, your order number, the item's name, and a video of the product being unboxed. With the use of this knowledge, we can better comprehend the problem and move quickly to address it. After reviewing the data in your report, we'll get in touch with you to provide more instructions. We might arrange for a return, send a replacement, or give a refund, depending on the circumstances. If you need to return an item, we will give you with instructions on how to do so. Please pack the item securely in its original packing. We will process a replacement or refund once we have received the returned item or approved your claim. If a replacement is shipped, you will receive a confirmation with tracking information for the new one. Refunds are normally completed within 3-7 business days and reimbursed to your original payment method.

We would want to start by truly apologizing for any inconvenience that the discrepancy in your most recent order with us has caused you. We appreciate you bringing this to our notice. We recognize that you were disappointed to receive less products than you had requested. Rest assured that accuracy and client pleasure are our top priorities, and this is not the level of service we hope to provide. In order to expedite the resolution of this matter, can you kindly verify the subsequent data for us and sent this to our person in charge at 0124185356 or our email at paxphyto@gmail.com 1. [XXXXX] is the order number. 2. Receivables and any items that are missing. 3. Video of unboxing the products. We will personally oversee the inquiry and make sure the missing products are shipped to you at no additional cost as soon as we get these details. We are committed to making sure you have a great experience working with us because we appreciate your business. Kindly respond as soon as possible to enable us to expedite a resolution for you. I appreciate your understanding and patience. We're excited to get this resolved swiftly and to your satisfaction.

We appreciate you contacting us with your inquiry about when your order will be shipped. The shipping option chosen at checkout will determine the anticipated delivery time once it is shipped: Standard shipping: Typically takes within 24 hours to process your order. Expedited Shipping: Usually arrives within 4 to 7 business days. Overnight Shipping: Delivered the next business day. Please be aware that these deadlines are only estimates and may change depending on a number of variables, including postal service performance, and weather. As soon as your product is shipped from our warehouse, you will receive an email or whatsapp from us with a tracking number so you can follow its journey. Please do not hesitate to contact us if you require any additional information or if you need your order by a specific date. We want your buying experience to be as easy and pleasurable as possible, so we're here to help. We appreciate you selecting Pax Phyto. We value your business and are forward to work with you once more.

Once your order has been placed, we strive to process it quickly to ensure fast delivery, which may limit the ability to make changes. However, you can request changes to your order within one hour of placing it. Please follow these steps: Contact Us Immediately: Reach out to our customer service team as soon as possible. You can contact us paxphyto@gmail.com or whatsapp us at 0124185356 Provide Order Details: Have your order number ready, which you can find in your order confirmation email. Let us know exactly what changes you need, whether it's the shipping address, the product size, or color. Confirmation of Changes: We will check if your order has not yet been shipped and confirm whether the changes can be made. We’ll then update your order details and send you a confirmation. If your order has already been processed or shipped, we are unable to make any changes. In such cases, you may refer to our Return Policy or wait until you receive your order and send it back for an exchange or refund. For further assistance, please do not hesitate to contact us. We are here to help!

Within few minutes of placing your order with us, you ought to receive an automated email confirmation. All of the information about your order, including the order number, product specifications, total cost, and the mailing address you supplied, will be included in this email. To make sure that your order has been correctly processed, follow these steps: Check Your Email: Look for the confirmation email in your inbox. Be sure to check your spam or junk mail folder, as sometimes emails can be incorrectly filtered. Order Confirmation Page: Immediately after your payment is accepted, you will be redirected to an order confirmation page on our website, which will also display your order details and order number. No Confirmation Email?: If you haven’t received a confirmation email or if you are unsure if your order was processed, please contact our customer support team directly at (no phone). Provide them with your name, the email used for the order, and the time you placed the order. We will verify the status of your order and get back to you as soon as possible.

You will receive an order confirmation email after placing your order, along with a tracking number. Please get in touch with our customer support team if you need assistance tracking your order or if there are any problems with the tracking details. We can be reached by whatsapp us at 0124185356 or email at paxphyto@gmail.com. We are here to help and make sure you receive your order when we said it would.